Alok Pise
Staff Cloud Support Engineer @Snowflake
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WORK HISTORY
Staff Cloud Support Engineer @Snowflake
Atlanta, GA, US
Delivering advanced technical support for Snowflake by diagnosing and resolving complex issues related to performance, SQL optimization, and cloud infrastructure. Partner with engineering and product teams to perform root cause analysis, implement best practices, and ensure high availability and efficiency of customer workloads. Contribute to improving support processes, documentation, and internal tools for scalable support delivery.
EDUCATION
Anjuman Polytechnic, Nagpur
Diploma, Computer Engineering
Nagpur University
BE in Computer Technology, Computers
SKILLS
ABOUT ALOK PISE
Staff Cloud Support Engineer at Snowflake, supporting Priority Support customers and helping ensure reliability, performance, and long-term value from the Snowflake Data Cloud. Partner closely with customers as a trusted technical advisor, leading complex escalations and providing proactive guidance on architecture, SQL optimization, workload performance, and cost efficiency.Act as the voice of the customer by collaborating with Product and Engineering teams to drive product quality improvements, influence roadmap decisions, and resolve systemic issues. Contribute to building scalable support practices through documentation, mentoring, and knowledge sharing across global teams in highly SLA-driven, 24x7 environments.Passionate about raising the bar for customer experience, developing engineers, and strengthening how Snowflake delivers technical excellence at scale. Always open to connecting with Snowflake leaders and peers to share insights, collaborate on cross-team initiatives, and grow as a technical leader.
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