Alok Pandey

About Alok Pandey

Dynamic and results-driven Test Manager with 19 years of progressive experience in enterprise-level Quality Engineering, Test Leadership, and large-scale digital transformation initiatives. Recognized for deep expertise across manual testing, automation frameworks, performance engineering, and end-to-end validation of complex, integrated systems.A seasoned Subject Matter Expert in Child Welfare applications, leading high-performing QA teams through modernization of legacy SACWIS platforms and successful migration to CCWIS on Salesforce. Proven track record guiding cross-functional teams, establishing scalable test strategies, and ensuring system reliability, compliance, and user-centric design for statewide programs serving vulnerable populations.Currently leading Quality Engineering for the FL WINS Project, aligned with Florida’s Reimagining Education and Career Help (REACH) Act. Playing a key role in driving a consumer-first, innovative workforce system that empowers job seekers with modern, accessible, and AI-enabled digital services. Responsible for defining enterprise test governance, implementing Salesforce testing best practices, adopting next-generation automation, and ensuring seamless integration of AI capabilities.Known for strong stakeholder engagement, strategic planning, and building high-maturity QA organizations. Adept at translating complex business goals into actionable test strategies, improving delivery quality, accelerating release cycles, and ensuring data integrity and system trust at scale.

Experience

1. Test Manager

   IBM

   Mar 2023 — Present · Tallahassee, FL, US

   Developed and executed the Enterprise Test Plan and Test Strategy for the FL WINS program, ensuring comprehensive coverage across Salesforce modules, system integrations, data migration, and AI-enabled capabilities.Defined, reviewed, and delivered all QA deliverables—including Test Plan, Test Strategy, Test Scenarios, Test Scripts, Traceability Matrix, and Test Summary Reports—fully aligned to client expectations and federal/state compliance requirements.Designed and implemented Automation Frameworks for regression testing and Performance Testing Frameworks to validate scalability, reliability, throughput, and end-to-end system responsiveness.Led and coordinated API Integration Testing with Workforce Partner Agencies, ensuring accurate data exchange, system interoperability, and adherence to security and integration contract specifications.Directed end-to-end QA activities across Salesforce Experience Cloud, Service Cloud, Mobile applications, Case Management, and Analytics workstreams.Oversaw Data Migration Testing from legacy systems, ensuring data integrity, transformation accuracy, validation rule compliance, and complete reconciliation.Collaborated closely with Product Owners, Business Analysts, Solution Architects, and Development teams to ensure requirement clarity, testability, and traceability throughout the development lifecycle.Guided and mentored the QA team as the Test Manager, providing leadership, workload coordination, technical direction, and performance feedback to ensure consistent delivery quality across onshore and offshore resources.Drove adoption of AI-assisted testing tools and modern QA practices to reduce cycle time, improve test coverage, and enhance overall product quality

Education

• U P Technical Univiersity

  Master of Computer Applications (MCA)

  2001 — 2004

• U P Technical University Lucknow

  Master of Computer Applications (M.C.A.), Computer Science

  2001 — 2004

Skills

• Jmeter
• Microsoft Sql Server
• Selenium Testing
• Hp Quality Center
• Xml
• Hp Qtp
• Java
• Selenium Webdriver
• Putty
• Soapui
• Oracle
• Requirements Analysis
• Regression Testing
• Sql
• Software Development Life Cycle (Sdlc)
• Test Planning
• Agile Methodologies
• Toad
• Hp Performance Center
• Test Effort Estimation
• Bmc Remedy
• Test Cases
• Alm
• Manual Testing
• Microsoft Office
• Winscp
• Agile Testing
• Test Automation
• Testing
• User Acceptance Testing
• Eclipse
• Vbscript