Alok Mishra

About Alok Mishra

Customer/ user experience obsessed product leader with 15+ years of experience building…

Experience

1. Senior Product Manager

   Spotify

   Jun 2017 — Present · NY, US

   Lead full-stack product roadmap serving 30+ global markets with cross-functional team of 20+ members including UX, Engineering, Product Insights, and Marketing. Architected scalable Business Account Management and Billing Platform with native Enterprise Identity and Authorization System enabling advertisers to model business teams, relationships, and campaign assets on Spotify Ads Manager with role-based access, centralized management, asset sharing, and audit logs. Key Achievements:Product Strategy & GrowthIncreased advertiser signups 25% through progressive UX design supporting 0/1 business management platform launchAchieved 15% enterprise revenue increase via multi-account linking and cross-account asset sharing for scaled campaign managementReduced customer service burden 20% through rapid prototyping and UX improvements, decreasing support tickets while enhancing self-serviceGlobal Scale & RegionalizationDelivered multilingual UX enabling international market expansion and regional advertising experiencesAccelerated regional launches from 4 weeks to 1 week through reusable, modular components and API-first architectureEnabled compliant operations with automated tax calculation for VAT, GST, and US state taxes across multiple jurisdictionsTechnical Leadership & ArchitectureAchieved zero authorization violations through scalable role-based access control ensuring secure data managementBuilt API-first architecture with standardized interfaces enabling modular scalability and cross-functional collaborationIntegrated payment systems (Stripe, Adyen) with automated reconciliation, chargebacks, and refund pipelinesRisk Management & ComplianceReduced fraud risk 73%(15% to 4% first-payment fraud rate) and increased cash collection 3.5% through billing intelligenceAchieved 100% SOX compliance in revenue workflows and automated invoice processingReduced audit risk 40% through GDPR/SOX-compliant architecture with full traceability

Education

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  MBA

• Dhirubhai Ambani Institute of Information and Communication Technology

  B. Tech.

Skills

• Analysis
• Mobile Devices
• Go-to-Market Strategy
• Product Development
• Analytics
• Vendor Management
• Product Marketing
• Channel Partners
• Consulting
• Supply Chain Management
• Oracle Erp Implementations
• Channel
• Channel Sales
• Customer Relationship Management (Crm)
• Business Analysis
• Business Process
• Key Account Management
• Product Management
• Crm
• Requirements Analysis
• Solution Architecture
• Business Development
• New Business Development
• Team Management
• Project Management
• Telecommunications
• Market Research
• Competitive Analysis
• Business Strategy
• Account Management
• Pre-Sales
• Management
• Netsuite
• Oracle E-Business Suite