Alok Kumar Meher
Service Delivery Analyst
- Role
- Service Delivery Analyst at Control Risks
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Alok Kumar Meher
Experienced IT professional specializing in enterprise infrastructure support, incident…
Experience
Service Delivery Analyst
May 2025 — Present · New Delhi, IN
Deliver end-to-end IT support and technical operations for enterprise-level users across global regions. Focused on system uptime, user productivity, and secure infrastructure management.Assigned and monitored incidents/requests in ServiceNow, ensuring timely SLA-driven resolutions.Provided support for Microsoft 365, Teams, and Windows endpoints, ensuring seamless collaboration and compliance.Managed mobile devices using Microsoft Intune and other MDM tools; handled provisioning, security, and policies.Administered user identities, groups, and access via Active Directory and Azure AD, including JML operations.Diagnosed and resolved network issues (WAN/LAN/VPN); engaged in firewall and connectivity troubleshooting.Oversaw IT asset lifecycle: procurement, deployment, tracking, and secure end-of-life disposal.Developed and maintained SOPs and technical documentation to support internal knowledge sharing and training.Communicated efficiently with technical and non-technical stakeholders; prioritized continuous improvement.
Education
Sambalpur University
Bachelor of science
2018 — 2021
Yuvodaya College Bolangir
12
2016 — 2018
BITS Pilani Work Integrated Learning Programmes
Master of Technology - MTech
2022 — 2025
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.