Alok Kumar

Experience

1. Director of Service Delivery

   Capgemini

   Mar 2023 — Present

   As a Delivery Director – IT Services, the core mandate is to lead, orchestrate, and ensure seamless end-to-end delivery of IT programs focused on CRM modernization, integrations, and accelerators. The role is pivotal in managing cross-functional delivery teams and aligning business objectives with innovative technology solutions for mid-market enterprises across the EU region.Key Responsibilities:Program Leadership: Spearhead the successful delivery of multi-vendor CRM implementation and integration projects, ensuring alignment with customer goals, timelines, and budgets.Third-Party CRM Tool Integration: Drive the adoption and assimilation of best-in-class third-party CRM tools such as Salesforce, Microsoft Dynamics, Zoho, and others into unified, customer-ready offerings.Accelerator Frameworks: Leverage proprietary and partner-developed accelerators to streamline deployment cycles and improve time-to-value for clients.Customer Engagement: Act as the strategic interface between customer stakeholders, technology partners, and internal delivery teams to ensure continuous alignment and satisfaction.Solution Architecture Oversight: Collaborate with Solution Architects to craft scalable, modular, and compliant solutions that cater to the unique needs of mid-market clients in the EU.Governance & Compliance: Ensure project governance, GDPR compliance, and adherence to regional standards and protocols across delivery engagements.Cross-Border Team Management: Manage diverse delivery teams across geographies, leveraging hybrid and nearshore models to optimize productivity and customer intimacy.

Education

• Manipal Institute of Technology

  Bachelor of Technology (B.Tech.), Computer Science

  2007 — 2011