Alok Kumar

About Alok Kumar

I have been graduated in Bachelor of Hotel Management and Catering Technology session (20••••21) from Mahatma Jyotiba Phule Rohilkhand University Bareilly Uttar Pradesh India 243006. My area of interest is Front office Department. My career motive is to learn new things on daily basis, to reach the corporate level by excelling level in my area of work with hundred percent sincerity, professionalism, confidence and enthusiasm. Seeking a deserving profile in the hospitality sector, where I can deliver my expertise and innovative hospitality skills, while maintaining the integrity and work ethics of the working environment, thereby maintaining the reputation of the organization.

Experience

1. Guest Service Associate

   洲际酒店集团

   Dec 2021 — Present

   Warm welcoming to each and every Guest\\\\n• Taking Smooth Check in and check out\\\\n• Assigning the the rooms according to preferences.\\\\n• Assigning the rooms to Members and other VIP\'s\\\\n• Fulfilling the Guests request on time\\\\n• Taking the bookings walk in, telephonic and over mail.\\\\n• Sending Booking confirmation vouchers to the guests.\\\\n• Arranging Transportation to the guests.\\\\n• Taking the departure feedback of each and every guests\\\\n• Enrollment to achieve the target.\\\\n• Handling the mails.\\\\n• Cashering.\\\\n• Updation of guests profiles in the system.\\\\n• Make the C form and submit it to Local Police station.\\\\n• Making entries in Pathik.\\\\n• Achieve the GSI score.\\\\n• Handling inhouse and outside calls.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Mahatma Jyotiba Phule (MJP) Rohilkhand University

  Bachelor in Hotel Management and Catering technology, Hospitality Administration/Management, A

  2017 — 2021