Alok Auti
Customer Success manager (SaaS B2B) Customer Life Cycle Management | Customer Experience Management | Customer Retention | Customer Analysis
- Role
- Client Engagement at RazorSign
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Alok Auti
Results-oriented and highly motivated Customer Success professional with 7+ years of experience in driving customer satisfaction and exceeding sales targets. Proven ability to build strong client relationships, identify and address customer needs, and deliver exceptional post-sales support. Adept at utilizing data-driven insights to improve customer retention and drive revenue growth. Currently seeking a challenging role in a dynamic environment where I can leverage my expertise to enhance customer experiences and contribute to organizational success
Experience
Client Engagement
Dec 2023 — Present · Mumbai, IN
Gather customer feedback and insights to help improve our products and services.Developed strategic success plans for customer segment, Regulated comprehensive market research, including market sizing and competitive analysis, to drive new business growth.Managing inbound and outbound leads and pipelines. Managed Email campaignsActed as one point of contact for issues, concerns, or any queries.
Education
Duke University
Postgraduate Degree Certificate
2022 — 2023
Sinhagad Technical Education Society'S College Of Engineering
Bachelor of Business Administration - BBA
2013 — 2016
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