Al Martinez
Patient Engagement & Care Coordination | Remote Healthcare Operations | EHR/EMR (athenaOne, Salesforce) | Value-Based Care | Team Lead
- Role
- Patient Engagement Specialist at Upperline Health
- Location
- Florence, AL, US
- LinkedIn followers
- 500 followers
About Al Martinez
Care coordination professional with experience supporting referrals, diagnostic and appointment scheduling, prior authorizations, insurance workflows, and patient access in remote healthcare environments.Background includes coordinating MRI, ultrasound, EEG, and specialty referrals; submitting and tracking prior authorizations; verifying insurance and eligibility; and supporting billing and coding workflows (CPT / ICD-10 exposure).In addition to hands-on operations, I bring team-lead and supervisory experience, including training support, workflow guidance, quality oversight, and acting as a point of contact for peers in fast-paced environments.Experienced with EHR/EMR systems including athenaOne, Salesforce Health Cloud, and CRIO, maintaining accurate, HIPAA-compliant documentation while collaborating with providers, imaging centers, and payers.Operate effectively in fully remote, metrics-driven healthcare environments.Known for reliability, attention to detail, and calm problem-solving. Recognized for reliability, attention to detail, and steady problem-solving in complex, patient-facing workflows.Fluent in Spanish | U.S. Army Veteran
Experience
Patient Engagement Specialist
Sep 2024 — Present · US
Support specialty care delivery by coordinating patient access and appointment scheduling within a value-based care setting. Manage patient interactions to guide next steps in care while maintaining accurate, HIPAA-compliant documentation in EHR/CRM systems. Collaborate with clinical teams to ensure timely access to services and a consistent, high-quality patient experience.
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