Alma C. R.

About Alma C. R.

Change Management & Technology Enablement Leader with 10+ years of experience driving enterprise adoption of digital platforms including Microsoft 365 (Copilot), ServiceNow, and secure access solutions across large, distributed user populations. Prosci ADKAR and BRMP certified, with a track record of defining adoption standards, embedding enablement into delivery, and translating complex technology and governance requirements into clear, actionable employee experiences.Known for building cross-functional partnerships across Legal, Security, Data & AI, and delivery teams to operationalize responsible AI, reduce risk, and sustain adoption beyond launch. Delivered 92% user satisfaction,$5.9M in cost savings, and up to 70% productivity gains across major initiatives. Currently completing a Ph.D. in Organizational Change & Development to strengthen the evidence-based foundation of enterprise change and adoption practice.

Experience

1. Technology Adoption Lead

   Plains

   Apr 2025 — Present

   Lead enterprise change enablement and adoption strategy for AI capabilities, IS-led VPM solutions, and Microsoft 365 technologies including Copilot, OneDrive, and Windows 11.Drive adoption across employees, translating complex technical initiatives into clear, actionable experiences for impacted users and leaders.Lead change enablement for a major business divestiture, coordinating IS-led identity, Citrix access, and NGL application transitions into a unified end-user experience to support business continuity during separation.Partner closely with infrastructure, identity, application teams, Service Desk, HR, Training, and Corporate Communications to align timing, messaging, and support readiness.Own adoption planning, engagement strategy, and outcome tracking, using metrics to guide decisions and demonstrate value.

Education

• University of Houston-Downtown

  Bachelor of Arts - BA, Philosophy

• UHD Marilyn Davies College of Business

  Master of Business Administration - MBA, General Management

• University of Texas at Tyler

  Doctor of Philosophy - PhD, Soules College of Business: Organizational Development and Change; Advanced Research Methods

Skills

• Legal Research
• Legal Writing
• Legal Assistance
• Pleadings
• Courts
• Legal Documents
• Document Drafting
• Criminal Law
• Pacer
• Appeals
• Notary Public
• Motions
• Wills
• Criminal Defense
• Estate Planning
• Document Review
• Document Preparation
• Filing
• Calendaring
• Calendars
• Wordperfect
• Depositions
• Trials
• Microsoft Office
• Time Management
• Microsoft Word
• Powerpoint
• Customer Service
• Research
• Outlook
• Microsoft Excel
• Westlaw
• Legal Document Preparation