Alma Osmanovic
Senior IT Service Manager @Raiffeisen Bank International AG
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WORK HISTORY
Senior IT Service Manager @Raiffeisen Bank International AG
Vienna, AT
As a Senior IT Service Manager at RBIU, I leverage my ITIL certification and Agile experience to streamline service management processes and ensure optimal service delivery. I oversee six critical business processes and manage over 25 applications, utilizing key performance indicators (KPIs) to drive continuous improvement. My role includes ensuring compliance with DORA and ITPF standards, as well as integrating marketing technology solutions to enhance operational efficiency. Through collaboration with various stakeholders, I deliver actionable solutions that maximize value and support the organization\'s strategic goals.
EDUCATION
City University London
Bachelor of Science (BSc)
University of Sarajevo
Bachelor of Arts (B.A.)
SKILLS
ABOUT ALMA OSMANOVIC
With over 20 years of experience across various industries, I excel at transforming ideas into actionable solutions that deliver maximum value. In my 10+ years in the banking sector, I have honed my expertise in IT service management. Currently, as a Senior IT Service Manager, I oversee all process requirements, including DORA, and collaborate with network countries to ensure cohesive and efficient operations. My ITIL certification helps streamline service management processes, ensuring optimal service delivery and continuous improvement through key performance indicators (KPIs). I am passionate about Agile methodologies and recently earned my Scrum Master Professional certification. My extensive experience in Agile environments enables me to lead teams in adopting and optimizing Agile practices to drive efficiency and innovation.
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