Allyson W.
Senior Customer Success Manager, Cross-Functional Leader, Valued Client Advocate
- Role
- Senior Customer Success Manager, Cybersecurity at Cyvatar
- Location
- Oklahoma City, OK, US
- LinkedIn followers
- 500 followers
About Allyson W.
Artificial intelligence is advancing faster than most organizations can safely…
Experience
Senior Customer Success Manager, Cybersecurity
Mar 2022 — Present
Client Engagement & Relationship Building• Cultivate strong, trustworthy relationships with key stakeholders, serving as a main point of contact & building rapport essential for open dialogue & client needs• Achieve high customer satisfaction scores through proactive & regular touchpoints, reflecting a deep commitment to customer happiness & engagement• Drive significant customer advocacy by actively building trust & fostering positive experiences resulting in 18 of the company’s 23 G2 customer reviews• Maintain continuous follow-up with clients for successful implementation of cybersecurity tools essential for protecting over assets Retention & Revenue Generation• Secure significant revenue growth through upsells & expansions yielding over $2.1M+ ARR by identifying & addressing clients’ evolving needs• Manage & prepare annual renewals for 100+ strategic accounts, ensuring high retention rates & continued business growth Cross-Functional Leadership & Communication• Crucial liaison between clients, internal teams & vendors to streamline communication, facilitating project execution, ensuring seamless delivery of solutions, embodying a collaborative team player mindset• Strong communication skills bridging gaps between cybersecurity engineers & clients• Conduct Welcome Kick-Off calls to review clients\' solutions & implementation timelines• Moderate technical Kick-Off calls ensuring effective deployment of cybersecurity tools to secure & protect endpoints; facilitate technical follow-ups with clients & cybersecurity engineers Technical Oversight & Risk Management• Provide onboarding & ongoing support for clients leveraging SentinelOne, Automox & Tenable• Conduct security reviews showcasing progress & value of security tools aligning with clients\' strategic objectives• Review clients’ external penetration test assessments for thoroughness• Manage client data & conversations with confidentiality & professionalism
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