Allysa Warren

About Allysa Warren

Innovative thought leader with 2 decades of experience in business development, management, communications, marketing, customer service, and operations.

Experience

1. Chief Delivery Officer, Agency Services

   Home Asap

   Sep 2021 — Present · Jacksonville, FL, US

   I lead cross-departmental initiatives by collaborating with executives and directors, researching and implementing new revenue opportunities, and managing the rollout of new products and services in the Agency Services department. I remotely oversee a diverse team of Account Managers/Marketing Specialists, Designers, and Onboarding staff to meet key performance metrics such as revenue growth, customer retention, and renewal conversions. My responsibilities also include resolving high-level escalations, ensuring client satisfaction with projects across various digital platforms, approving creative content, and overseeing our seamless onboarding experience. Additionally, I manage recruitment, training, annual reviews for a team of up to 21 employees, and the development of departmental procedures, policies, and training materials. I focus on operational efficiency through CRM integration, automation, and workflow improvements. I also create presentations for company meetings, update customer-facing materials, and oversee the department’s advertising budget.

Education

• University of Wisconsin-Whitewater

  BA, Journalism - Advertising

  2000 — 2004