Ally Marckesano
Customer Success & CX Leader | B2B Onboarding + Retention | SaaS Enablement | CAPM® | Cross-Functional Ops | Driving Scalable, Insight-Driven Client Journeys
- Role
- User Experience Strategy Manager at Acelero Learning
- Location
- Charlottesville, US
- LinkedIn followers
- 500 followers
About Ally Marckesano
I design systems that make the customer journey smarter, smoother, and more scalable—from…
Experience
User Experience Strategy Manager
Oct 2024 — Present · Charlottesville, VA, US
Led customer satisfaction and onboarding operations across 52 national sites, building cross-functional systems for implementation, issue tracking, and user success.•Managed B2B partnerships with testing and curriculum firms, delivering tailored onboarding, product feedback loops, and CX data reporting.•Created and maintained internal knowledge bases and cross-team documentation, improving support team readiness and reducing time-to-resolution.•Partnered with Sales, Product, and Client Success teams to optimize field operations and align client experience metrics to strategic goals.
Education
Piedmont Virginia Community College
Transfer , Curriculum and Instruction
University of Virginia
Bachelor of Science - BS, Education
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