Ally Olsen

About Ally Olsen

I am a SaaS Oracle Professional with global experience in multiple industries. I am a strategic business partner who excels in building and maintaining key relationships, strategic planning, executing HR strategies and processes, performance management, leadership development in support of business goals and objectives.Areas of responsibility include: employee relations, workforce management, performance management, policy and programs, general knowledge of compensation process, recruitment, data analysis, account management and training and development. I have a wealth of knowledge in Time and Labor Management and HCM product areas. I maintain continual awareness of developments in relevant disciplines; quickly applying the knowledge and identifying resources for required assistance when encountering any gaps. I am focused on key goals and assist my customers with Oracle SaaS best practices and guidance.I have an extensive background in customer service, quality assurance, and work well under pressure, while openly communicating details clearly and effectively. I started as a technical support engineer in the HCM, Workforce Scheduling product support area. My customer services skills and technical expertise brought me to the Cloud Priority Support team, where I currently share my passion for customer service with prominence on technical experience while facilitating my customer\'s successful journey in the cloud. •Possess good case management skills and the ability to utilize case management tools. •Proven proficiencies in problem resolution through effective interface and communication essentials.•Demonstrated ability to organize work based on priority while managing multiple tasks simultaneously. •Self starter with proven technical aptitude and ability to learn.•Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists.•Excellent communication skills. Able to communicate very well both technically and functionally in highly escalated situations. Able to produce audience appropriate communication with executives, support personnel, and customer personnel in tense, escalated situations•Well-developed listening skills. Able to discern core issues in an environment where it may be difficult to determine what the cause is and what the symptom is.•Ability to persevere in the face of obstacles and ensure customer’s success.•Possesses great knowledge across multiple domains and industries, with emphasis on patience and commitment to the customer.

Experience

1. Senior Principal Technical Account Manager

   Oracle

   Sep 2024 — Present

Education

• Weber State University

  English Language and Literature, General

  1990 — 1990

• Alta High School

  Business Administration and Management, General

  1986 — 1990