Rick Marshall

About Rick Marshall

Cross-functional leader with 15 plus years’ experience as a change agent building, scaling, and empowering organizations to achieve strategic visions and objectives for organizations such as Bonterra, Network for Good, BonaDent Dental Laboratories, Inc. and Roundarch, Inc.• Received Chairman\'s Award from Network for Good board of directors on behalf of my IT Operations division for instituting quality excellence measures enabling company versatility in a time of exponential growth and change.• Reduced IT delivery delays by 97% by formulating a transparent resource model and collaborating with US business and global IT executives driving prioritization. • Produced a disaster recovery, IT operations, and cloud-based technology assessment for Network for Good, resulting in an executive presentation of current state, gaps, and capabilities with good, better, and best improvement recommendations and investments. • Deployed Microsoft Azure AD P1/2/5 allowing for hybrid on-premise – cloud identity management system utilizing zero-trust, impossible travel, and location aware security technologies and methodologies.•Key contributor to Network for Good integration technologies initiatives including Linkedin Talent Hub, Linkedin Sales Navigator, Salesloft, Gong, Drift, Marketo, Zendesk, Zoom, and Salesforce.•Engineered enterprise security and alerting systems utilizing Absolute, Connectwise RMM, and Sophos Intecept X allowing Network for Good IT department to authoritatively report the state of all remote assets.

Experience

1. Information Technology Manager

   American Hospital Association

   Apr 2024 — Present · Washington, DC, US

   The AHA supports healthcare entities promoting best practices to enhance care quality and accessibility. Initiating transformation of IT service desk functions, including IT asset management, Microsoft Active Directory, Microsoft Entra, and Microsoft Intune integrations. Managing a team of four.+Successfully designing and implementing an Atlassian-based asset management system, significantly improving tracking accuracy and operational efficiency by creating asset lifecycle processes across multiple departments within the first 90 days+Working closely with the CIO, IT Director, and IT Budget Supervisor to update desktop technology throughout the organization, maintaining compliance with budgetary and timeline constraints. Replaced the entire Apple fleet in the first 60 days+Selected to deliver personalized premium IT services to the majority C-Suite staff in Washington D.C, providing dedicated support to the CEO, Chief Marketing Officer, and Chief Policy Officer

Education

• Carnegie Mellon University - Heinz College of Information Systems and Public Policy

  Information Technology

• The University of Alabama

  BA

Skills

• Mobile Devices
• Os X
• IT Infrastructure Management
• Information Technology
• Windows
• Web Applications
• Vendor Management
• System Administration
• Active Directory
• Disaster Recovery
• Windows Server
• Checkpoint
• Databases
• Outsourcing
• Security
• Enterprise Software
• Sharepoint
• Disaster Preparedness
• Cisco Technologies
• Networking
• Strategy
• E-Commerce
• Leadership
• Cloud Computing
• Microsoft Office
• Confluence
• Sdlc
• Network Security
• Strategic Planning
• Ios
• IT Service Management
• Integration
• Change Management
• Business Process Improvement
• Business Continuity
• Macintosh Hardware
• Vmware
• Project Management
• Mobile Applications
• Infrastructure