Allister M.

About Allister M.

Salesforce Architect with over ten years of experience leading impactful initiatives. Contributed to cost savings and operational efficiency through the development of email campaign functionality, Service Cloud process improvements, and API redesign using Mulesoft. Played a significant role in enhancing system security by addressing critical vulnerabilities and improving data reliability. Expertise in Agile application development, Software Development Life Cycle (SDLC), and Salesforce.com. Dedicated to designing scalable and secure enterprise solutions that optimize operations and compliance. Passionate about collaborating with teams to drive innovation and deliver value in marketing and operational processes.

Experience

1. Senior Software Engineer

   American Express

   Nov 2022 — Present · New York, NY, US

   Defined scalable technical solution architecture and led development for a new Service Cloud review process, reducing the QA team workload by hours annually, delivering a ROI.Proactively led the remediation of 36 critical system vulnerabilities, significantly improving system safeguards and ensuring PCI-DSS compliance—a key demonstration of upholding professional and technical standards.Guided and mentored junior team members by conducting thorough code reviews and providing training on advanced Salesforce best practices and architecture. Redesigned internal product integration APIs using Mulesoft, which resulted in faster development and deployment times for the engineering team.Partnered with business stakeholders (product managers and marketers) to redesign campaign email functionality, resulting in a documented $200k reduction in marketing operations and creative agency costs.Lead a group to create architectural diagrams of the Salesforce org using the C4 model to document various levels of the system

Education

• Brooklyn College

  Bachelor’s Degree, Economics

  2009 — 2012

Skills

• Salesforce.com
• Statistics
• Marketo
• Software as a Service (Saas)
• Saas
• Salesforce.com Development
• Apis
• Project Management
• Soql
• Databases
• Machine Learning
• Javascript
• Microsoft Excel
• Research
• Java
• Force.com
• Data Analysis
• Statistical Programming
• Postgresql
• Heroku
• 3d Scanning
• Linear Regression
• Paas
• Algorithms
• 3d Printing
• Sql
• Git
• Business Analysis
• Visualforce Pages
• Statistical Modeling
• Time Series Analysis
• Python
• Logistic Regression
• Big Data
• Customer Relationship Management (Crm)
• Regression Analysis
• Mysql
• R
• Crm
• Regression Models