Allistair Carmichael
Chief Executive Officer @Connectivity CX Limited
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WORK HISTORY
Chief Executive Officer @Connectivity CX Limited
Manchester, GB
As the Chief Executive Officer at Connectivity CX Limited, I lead the company in revolutionising digital and telecoms consumer interaction. By implementing cutting-edge technologies and processes utilised by the best team members in the industry, we enhance the consumer journey, increase profitability, and drive customer retention in the Automotive Retail industry and beyond.
ABOUT ALLISTAIR CARMICHAEL
Turning the digital journey into more conversations, more sales, more retention and increased efficiency. Delivering human interaction at exactly the right point where assisted selling needs to convert online into a person to person conversation. Creating industry leading experiences for consumers, your team members, and great results through increased conversion, incremental sales and increased customer retention and efficiency. Voice call integrity & reputation, Livechat, SMS, Email, Speed of Response, Back up BDC services and entire end to end to end attribution of leads and calls to action from aggregating front end data right through to sold units of whatever you\'re selling!We deliver results. I have a proven track record in shaping the future of (Automotive) retail and enabling business to maintain profitability and increased sales/retention/guest experience in an environment where there is little or no predictability or control right now. With a tradition and apprenticeship in running bricks and mortar gin palaces with circa 0.5-2% return on turnover, I/we know just what it takes being profitable when the stakes are high.Last 15 years’ experience in the ever-changing digital landscape, buying habits of younger millennials and generation Z, then throw in a global pandemic, where business predictability and control went out the window, and you have a suite of technology and business services from me that can support your business well into the future.Introducing Business Development as a Service. The flexibility to anticipate the unexpected. Flexible on demand business services to improve connection rates with consumers, conversion rates, and sales performance by turning the tap on or off as you need it.Me and my team here at Connectivity will enable you to sell more, more often, and retain more customers, with an ability to punch well above your weight.I have senior leadership / senior director experience in SaaS, Digital Retail, Automation, Driving Efficiency, Technology, Software, Conversion, Calls to Action, Solutions Architecture to drive business scale and growth in sales and business development.Experienced entrepreneur & disruptor with a real passion for retail innovation, technology and sales execution – in particular, leveraging CX and engagement to innovate the customer experience, maximise lead opportunities, and ensuring coaching isn’t something you did, it’s something you do.Extensive global experience across biz dev, sales improvement, retail excellence, tech, SaaS and the future of auto retail.
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