Allison Stein
Lead Technical Writer @Touchnet, A Global Payments Company
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WORK HISTORY
Lead Technical Writer @Touchnet, A Global Payments Company
Lenexa, KS, US
Write, edit, and manage lifecycle of client-facing documentation and release notes for the TouchNet Cashiering systems, the TouchNet Student Account Advisor system, TouchNet OneCard credential and payment systems, and TouchNet mobile applications- Work with cross-departmental teams to plan, research, and produce client-facing documents and internal support documents for configuration, management, and use of the company\'s newest products- Proofread client-facing communications and presentations.
EDUCATION
University of South Carolina
Bachelor’s Degree, News-Editorial Journalism
SKILLS
ABOUT ALLISON STEIN
Writer/Editor with experience in both technical communications and technology marketing communications. Specialty: translating complex or technical information into easy-to-understand digital and print content for the web, online help, knowledgebases, documentation, sales and marketing collateral, publications, and more. Specialty: making long things short and presenting them in easy-to-read, easy-to-understand visual formats.13+ years technical writing; 20+ years web content and management; 20+ years business-to-business technology marketing communicationsSkills include- Technical writing and editing (knowledgebase content; online help content; software documentation; support documentation)- Marketing writing and editing (sales and marketing product collateral, case studies, press releases, web content, digital and print publications)- Messaging and message strategy- Collaboration with subject matter experts and project teams- Writer mentoring, editing, and critique- Critical thinking- Creative problem solving- Publication design- Graphic design- Photography- IllustrationMadcap Flare; Google Suite; Microsoft Office Suite; Adobe Creative Cloud, Acrobat, Photoshop, Lightroom; Wordpress; Mailchimp.
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