Allison Leahy
- Role
- Director, Cs Operations at Spotify
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Allison Leahy
I provide progressive companies with strategy and tactics to drive successful social…
Experience
Director, Cs Operations
Feb 2021 — Present
Spotify\'s mission is to unlock the potential of human creativity—by giving a million creative artists the opportunity to live off their art and billions of fans the opportunity to enjoy and be inspired by it. Lead Spotify\'s global customer service teams in our mission to enable people to listen to the world around them by providing intuitive self-service experiences, effective agent-assisted interactions, and tireless advocacy Responsible for service quality, global escalations, social care, and community operations Influence strategic planning and lead complex multi-year projects Source and implement new technologies that help us to stay ahead of emerging customer needs and deliver service with greater efficiency Foster innovation and collaboration by creating a team culture that celebrates rapid experimentation, and lives the Spotify values and CS principles Listen to a lot of audio — and more importantly to users, fans, and creators!
Skills
- Critical Analysis
- Leadership
- Content Strategy
- Community Outreach
- Customer Service
- Adobe Creative Suite
- Editing
- Html
- Research
- Quantitative Analytics
- Webinars
- Zuora
- Management
- Photo Editing
- Program Management
- Community Management
- Event Planning
- Jira
- Confluence
- Public Relations
- Innovative Thinking
- Narrative Journalism
- Online Marketing
- Email Marketing
- Social Media Marketing
- Photoshop
- Salesforce.com
- SEO
- Content Writing
- Newsletters
- Wordpress
- Social Media
- Web Content Management
- Sustainability
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