Allison Cobb
- Role
- Manager - Learning and Development at Verizon
- Location
- Hackensack, NJ, US
- LinkedIn followers
- 500 followers
Experience
Manager - Learning and Development
Sep 2019 — Present · Hackensack, NJ, US
Instructional Designer, Verizon Consumer Create impactful in-person and virtual-led instructor training content for Residential Strategic Sales organization. Partner with Consumer Sales Learning and Development team to develop cross-channel content using Adobe Connect, Blue Jeans Meetings, Storyline and Adobe Captivate. Manage new hire curriculum for sales organization consisting of 1200 door-to-door agents. Converted 12 instructor-led courses to virtual delivery during the COVID-19 outbreak, resulting in continued knowledge transfer to internal employees and door-to-door agents. Designed an end-to-end sales training experience for residential agents to sell wireless products, including self-paced curriculum and interactive learning sessions. Maintained Learning Management System for external agents. Coordinated content move from legacy LMS to enterprise-wide LMS. Lead redesign of training curriculum for 5G Home Internet sales from vILT to blended learning solution. Create leader-led skill building activities highlighting promotions and current products and services.
Education
Queens University of Charlotte
BA, English
Rutgers University
Center for Continued Professional Development, Adobe Certificates
2018 — 2019
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