Allison Kleinhen

About Allison Kleinhen

Dynamic Account Manager with extensive experience in SaaS applications in the e-commerce, social media, and brand awareness space. Proven expertise in building client relationships and product advocacy, retaining and growing key accounts, and putting forth actionable strategic plans for continued success. Partnered with C-level executives and worked cross functionally with development and engineering teams to implement integrations that promote reliable data management and valuable insights for benchmarking. Proactively collaborated with clients on solution or add-on feature recommendations to bolster their digital marketing presence, increase their ROI, and delight their target audience.Areas of Expertise- Account Management - Strategic Planning- Business Development- Customer Relationship Management- Solution Consultation - Cross-Functional Collaboration- Problem Solving- Data Analysis

Experience

1. Customer Success and Relationship Management Lead

   Telaeris, Inc

   Jan 2023 — Present · San Diego, CA, US

   Strategically set a plan for outreach to over customers worldwide- Develop outline for customer feedback calls to capture customer sentiment, performance metrics, pain points, and wish list items- Present trends in customer pain points and offered solutions to areas for improvement in presentation to executives and wider sales team- Emphasize importance of a product roadmap and keeping customers apprised of what is in the works and what is on the horizon for our solution- Escalate issues to the engineering team and coordinate calls with team members to find the customer a solution- Spearhead technical documentation to be consistent in formatting, tone, and appearance- Ensure integration documentation is aligned with information from our latest software version and the latest data from our integration partners- Scrub CRM contact lists to ensure sales contacts are properly categorized, assigned, and that their contact information is up to date- Connect with old leads and contacts to identify whether our solution could be a fit for their organization- Transition leads with interest in our solution to our sales team via warm introductions- Assist in obtaining warranty renewals on customer calls- Reconcile past due revenue for any customers via direct call and email follow up- Strategize with customers on how they could get more out of our solution- Upsell newest technology and demo to partners to reach a wider circle- Cold outreach to industry sales leaders to inform and spark interest in how our solution can meet their needs.

Education

• University of San Diego

  Bachelor's Degree, Marketing

  2011 — 2015