Allison Williams

WORK HISTORY

EDUCATION

ABOUT ALLISON WILLIAMS

An experienced operations leader who drives business success through effective leadership, strategic planning, talent development, succession planning, business development, and vendor relationship management. Reliable decision-maker who efficiently aligns business requirements with human capital needs. Maintains practical business expertise, attention to detail, financial management understanding, and risk mitigation strategies. Partners with executives to execute business strategies while increasing revenue. Implements continuous process improvements and company procedures to exceed business goals. Possesses excellent leadership, organizational, and people management abilities. Spearheads enterprise operational functions and steers large-scale projects from beginning to successful completion. A proven self-starter who successfully manages staff within matrixed organizations. SKILLS & CORE COMPETENCIES • Operations Management • Customer Service Leadership • Budgeting & Forecasting • Strategy Development • Change Management• Operational Excellence • Strategic Planning & Execution• Contact Center Management• Customer Experience Strategies • Vendor Management • Process Improvement & Change Management • Performance Management & Forecasting• Coaching, Training & Development • Project & Program Management• Balanced Score Cards & Six Sigma• Service Level Agreements (SLAs)• Request For Proposal (RFP)• Leadership Development • Recruiting & Succession Planning• Partnership Development • Regulatory Compliance• Needs Analysis & Issue Resolution• Budgets & Finance Management• Processes & Procedures Development• Business Planning & Cost Projections• Metrics Analysis & Reporting