Allison Rodriguez
- Role
- Na Nddc Support Lead at 耐克
- Location
- Beaverton, OR, US
- LinkedIn followers
- 500 followers
About Allison Rodriguez
Analytical, collaborative, and results-focused customer leadership professional with…
Experience
Na Nddc Support Lead
Apr 2021 — Present
Support 800+ customers on a monthly basis across 3 service channels to provide exceptional customer experiences • Serve as an escalated point of contact to resolve complex customer issues with cross-functional departments • Spearhead key initiatives and projects as the Service Support Project Manager; coordinate all project management functions in collaboration with senior stakeholders and leadership • Control project timelines and ensure projects meet forecasted deadlines • Track and monitor all phases of internal projects and process improvement activities • Build out and present reports and updates for senior leadership teams on a weekly basis • Liaise between business operations team and service support teams to support cross-team projects Key Accomplishments: o Currently serving as the project lead for a new pilot program; oversee all aspects of program implementation, including training and coaching content development, workflow building, and performance monitoring o Served as a member of a Think Tank project to design process and procedure improvements o Enhanced operational efficiency by onboarding and mentoring 15 full-time hires in FY 22
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