Allison Perrin
Logistics and Customer Service Manager @ Kite Hill | Optimizing Inventory Delivery and Enhancing Customer Service | Expertise in 3PL Management and Team Leadership
- Role
- Logistics and Customer Service Manager at Kite Hill
- Location
- New Orleans, LA, US
- LinkedIn followers
- 500 followers
About Allison Perrin
As a Supply Chain Manager at Level Home, I leverage my 6+ years of logistics experience and passion for customer satisfaction to deliver operational efficiency, inventory accuracy, and supplier relations. I have significantly improved inventory reconciliation, reduced inventory discrepancies by 15%, and increased on-time deliveries by 20% by conducting monthly business reviews and spearheading the creation of SLAs with suppliers.I also strategically develop and execute customer inventory plans, addressing missing products at customer sites and reducing customer complaints by 10%. I instituted a streamlined case system that efficiently manages inquiries directed to the supply chain team, reducing response times by 50% and improving internal communication. Additionally, I manage the annual supply chain budget, oversee the performance of 5 team members, and provide vital market insights for strategic decision-making. My mission is to drive supply chain excellence at Level Home with my logistics expertise and customer obsession.
Experience
Logistics and Customer Service Manager
Oct 2024 — Present · Hayward, CA, US
Education
American University
Communications
2007 — 2011
Skills
- Adobe Creative Suite
- Microsoft Office
- Final Cut Pro
- Fashion
- French
- Logistics
- Macintosh Applications
- Quickbooks
- Customer Service
- Photography
- Film Editing
- Microsoft Excel
- Public Speaking
- Microsoft Word
- Event Planning
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