Allison Lepage

Customer Success Manager @LiveRamp

Ville de Paris, FR

Own end-to-end customer lifecycle across onboarding, adoption of SaaS solutions, and retention for clients (Samsung, Disney, Dentsu…)- Improve data strategy for media buying across the entire advertising funnel- Monitor customer health via KPIs: activation, product usage, data flows, error rates, ticket volumes & NPS- Lead technical troubleshooting to manage escalations, troubleshoot issues, and coordinate with Product, Solutions Engineering, and Support- Deliver advanced platform training, documentation, and best practices to improve operational eciency and data workflows- Identify upsell/cross-sell opportunities to support account expansion and secure long-term renewals.Core skills : Customer Success (Onboarding, Adoption, Retention), SLA Monitoring & Customer Health Scoring, Technical Troubleshooting (L1/L2), Data Workflows & Activation, Cross-functional Collaboration (Product/Engineering), KPIs & Usage Analytics, Account Expansion & Upsell, Presentation & Training

华东师范大学

Academic Exchange

McGill University

Master's Degree

Emlyon Business School

Master’s Degree & Bachelor of Business Administration - BBA

EF Cours de Langues à l'Etranger Adultes et Professionnels

Bachelor's degree

Lycée Claude Fauriel

High School Diploma