Allison Hurley

About Allison Hurley

Global renewals leader with deep experience protecting recurring SaaS revenue, negotiating complex multi-year contracts, and leading distributed teams at scale.As Director of Global Technology Renewals at RWS Group, I lead a high-performing, globally distributed team managing 3,400+ renewal opportunities annually and a $110M ARR portfolio across SaaS, term, and S&M contracts. Through strategic planning, commercial negotiation, and disciplined retention management, my team has consistently delivered results — achieving 120%+ of price increase goals in 2025 and 100–105% of budget for four consecutive years.I partner closely with Sales, Commercial Operations, Legal, Customer Success, and Finance to align renewal strategy, optimize ARR, and minimize customer attrition while securing long-term customer partnerships.With more than a decade of experience leading teams through complex renewals and operational change, my leadership style is grounded in trust, clarity, and people-first execution. I bring structure and calm to high-pressure environments, enabling teams to perform at a high level while staying engaged, supported, and connected.

Experience

1. Director-global Tech Renewals

   RWS

   Jan 2024 — Present

   Lead a global team of 13 across multiple regions managing over 3,300+ renewal opportunities annually.Oversee and deliver results on a $110M renewals revenue budget, achieving 5 consecutive years of target attainment between 100-105%.Exceeded annual price increase goals with 120%+ achievement versus budget in H1 2025.Drive strategic renewal planning, lead commercial negotiations, and execute customer retention initiatives across a diverse product portfolio — including government contracts exceeding $2.5M annually.Collaborate cross-functionally with Sales, Product, Legal, and Finance to minimize attrition, maximize ARR, and promote contract alignment.

Education

• Salem State University

  Psychology

• Endicott College

  Accounting and Business/Management

Skills

• Sales Order Processing
• Solution Selling
• Revenue Recognition
• Crm
• Accounts Receivable
• Strategic Partnerships
• Great Plains Software
• Sales Administration
• Support & Maintenance Renewals
• Payroll
• Account Management
• Maintenance Renewal Contracts
• Sage Mas90
• Enterprise Software
• Software License Agreements
• Management
• Office Management
• Government Contract Administration
• Enterprise Content Management
• Invoicing
• Contract Negotiation
• Purchasing
• Sage Crm
• Sales Operations
• Professional Services
• Project Management
• Customer Service
• Microsoft Office
• Accounting
• Sales & Use Tax
• Salesforce.com
• Accounts Payable
• Contract Management