Allison Hernandez
Customer Success Manager | Leading Onboarding & Implementation | Telecom Data & Voice Deployments
- Role
- Customer Success Manager at Sonic
- Location
- Santa Rosa, CA, US
- LinkedIn followers
- 500 followers
About Allison Hernandez
I lead enterprise Customer Success with a laser focus on onboarding and implementation for telecom data and voice solutions. My mission is to translate high-impact customer needs into scalable delivery programs that shorten time-to-value, reduce risk, and accelerate ARR expansion across large organizations.With 25 years in telecom services, I’ve built and scaled onboarding and implementation teams that partner with Sales, Product, and Network Operations to ensure seamless deployments, rigorous governance, and measurable business outcomes for enterprise customers.
Experience
Customer Success Manager
Mar 2024 — Present
Skills
- Voice Over Ip (Voip)
- E-Commerce
- Strategic Partnerships
- Voip
- Managed Services
- Sales Process
- Networking
- Telecommunications
- Account Management
- Direct Sales
- Management
- Sales Management
- Competitive Analysis
- Contract Negotiation
- Sales Operations
- Customer Service
- Business Development
- SEO
- Negotiation
- Microsoft Office
- Sales
- Lead Generation
- Internet Services
- Online Marketing
- Salesforce.com
- New Business Development
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