Allison Hamann

About Allison Hamann

My career has been spent inside high-pressure environments; including rapid growth, platform migrations, acquisitions, and large-scale restructures, where I’m most often pulled in to build what doesn’t yet exist: systems, processes, enablement programs, and clear operating models that help teams and customers succeed at scale.While I bring deep experience owning enterprise and Fortune 500 customer relationships, my strongest impact happens behind the scenes. I specialize in identifying gaps across Customer Success, Product, and Revenue, then translating complexity into repeatable workflows, training, and infrastructure that reduce friction for teams and improve outcomes for customers.Most recently at Torch (following the acquisition of Praxis Labs), I’ve partnered closely with leadership, Product, Sales, and CS teams to support post-acquisition integration, design scalable support models, enable teams on new platforms and AI-driven offerings, and stabilize customer operations during significant organizational change.I’m especially energized by: • Customer Success operations & systems • CS enablement, training, and onboarding • Voice-of-customer and product feedback loops • Leading through ambiguity with empathy and clarityI’m motivated by work that creates leverage; building foundations that allow teams to do their best work and organizations to grow sustainably.

Experience

1. Strategic Customer Success Leader

   Torch

   Jun 2025 — Present

   Partner with CX and executive leadership to support post-acquisition CX operations, service model design, and enablement following the acquisition of Praxis LabsManage a $5M+ ARR portfolio spanning mid-market to Fortune 500 customers, with contracts ranging from $50K to $2MLed customer communication strategy through acquisition and subsequent organizational restructuring, mitigating churn risk and stabilizing strategic enterprise accounts Designed and delivered internal enablement sessions to onboard Torch Customer Success and Revenue teams on Praxis Labs’ AI coaching platform, product positioning, and customer use casesPartnered with Sales on discovery, demos, and expansion conversations to support new and existing Torch customers adopting AI coaching solutionsSupported renewal and expansion efforts across strategic accounts, including upsell initiatives tied to new AI offeringsBuilt interim support and escalation models following team structure and organizational changes, enabling continued customer coverage with reduced headcount

Skills

• Microsoft Office
• Sales
• Customer Satisfaction
• Training
• • Read, Speak, and Write Intermediate Spanish.
• Team Leadership
• Recruiting
• Internet Recruiting
• Technical Recruiting
• • Microsoft (Word, Excel, Powerpoint)
• Management
• Employee Relations
• Leadership
• Applicant Tracking Systems
• Human Resources
• Outlook
• Performance Management
• Crm
• Employee Training
• 360 Feedback
• Process Improvement
• Interviewing
• Talent Acquisition
• Customer Service
• Onboarding
• Talent Management
• Interviews
• Leadership Development
• Employee Engagement