Allison G.

About Allison G.

As a Mortgage Operations Supervisor at Seattle Credit Union, I oversee the production of mortgage applications, ensuring they meet the credit union\'s standards and guidelines. I supervise a team of mortgage processors and funders, managing pipelines, meeting targets, and providing an excellent member experience. I also assist in the development and implementation of policies and procedures that advance business operations.I have a BS in Business - Human Resource Management from Western Governors University and a Certificate of General Studies from the University of New Brunswick. I have 15 years of experience in the mortgage industry, with a focus on team leadership, compliance, and customer engagement. I am passionate about delivering high-quality service to our members while maintaining regulatory requirements and internal policies and procedures.

Experience

1. Mortgage Operations Supervisor

   Seattle Credit Union

   Mar 2023 — Present · Seattle, WA, US

   Oversees the production of mortgage applications ensuring that they meet the credit union standards and guidelines.•Supervises a team of mortgage processors and funders to ensure that they are managing pipelines, meeting targets, and providing excellent member service.•Assist in the development and implementation of policies and procedures that advanced business operations.•Ensuring that our members receive the highest level of service and support throughout the mortgage loan process while also maintaining compliance with all regulatory requirements and internal policies and procedures.

Education

• Western Governors University

  BS: Business - Human Resource Management, Small Business Administration/Management

• University of New Brunswick

  Certificate of General Studies

  2008 — 2009