Allison Batts

About Allison Batts

With multifaceted experience as a transformational leader, I have leveraged client-focused skills to accelerate growth through organizational optimization, focusing on leading employees, enhancing the client experience, & driving organizational growth. I am well versed in process reengineering & passionate about innovation, consistently being recognized as a forward-thinking leader. While utilizing my expertise in strategic growth, I thrive in research & development as well as project execution while leading high-performing teams to achieve business objectives.Key Achievements Include: Responsible for establishing the sub-servicing framework for the nation’s largest non-bank servicer, which ultimately comprised 50% of the overall portfolio Developed the processes and procedures for managing relationships and portfolios for sub-servicing clients as well as Fannie Mae, Freddie Mac, FHA, VA, and USDA Grew the sub-servicing portfolio from 1 client to ~40 with a ~1.85M units /$377B portfolio, totaling 50% of all loans serviced Successfully established new call center operations into a BAU state, relinquished leadership over to the permanent owners, as well as shut down all offshore operations Leveraged expertise to lead and guide the organization in strategic initiatives such as Command Center, Project Touchpoint, and rebranding, resulting in improved operational effectiveness and efficiency, supporting transparency and accountability Stood up various default services offices in cities most affected by high foreclosure rates (market crash) and stressed market conditions, coming in under budget for the $1.8M start-up project Identified multiple problems and collaborated with senior management to remove obstacles and secure resolutions, generating a $20M annual improvementContact me through this profile if you wish to connect.

Experience

1. Sr Lead Business Execution Consultant

   Wells Fargo

   Jun 2024 — Present

Education

• DePauw University

  Bachelors

  1997 — 2001

Skills

• Business Analysis
• Strategy
• Loans
• Training
• Process Improvement
• Executive Management
• Operations Management
• Relationship Management
• Call Centers
• Default Services/Customer Service
• Banking
• Business Strategy
• Default
• Risk Management
• Vendor Management
• Mortgage Lending
• Leadership
• Strategic Planning
• Business Process Improvement
• Analysis
• Financial Services
• Call Center
• Credit Cards
• Management
• Project Management/Senior Business Analyst
• Team Leadership
• Project Management