Allie Davidge
Group Head of Ccx (Client & Consumer Experience) Fixed Term Contract @Sodexo
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WORK HISTORY
Group Head of Ccx (Client & Consumer Experience) Fixed Term Contract @Sodexo
Mandated by the Chief Growth Officer and Chief Sales & Marketing Officer, the focus of the contract was to launch a global programme and technology solution to improve knowledge of clients and consumers. This formed part of an extensive business transformation strategy against the backdrop of the pandemic. Successfully designed a global blueprint, methodology and framework for action, whilst growing a CX community from 40 to over 600 active members Completed a rigorous RFI-RFP process on time for the supporting enterprise technology platform; providing annual savings of 48% on previous technology costs Completed implementation for hard launch in September 2021 Participated in business transformation activities including the acceleration of further digital and online services and products, new vehicles for food delivery options, new approaches for managing client contracts Provided direct consulting to several strategic clients including productization of a third-party partnership with InMoment to become part of the Sodexo portfolio of services
EDUCATION
Goldsmiths, University of London
Bachelor of Arts
Goldsmiths, University of London
BA (Hons)
Institute of Direct Marketing
Dip DM
Institute of Direct Marketing
Diploma of Direct Marketing (Dip. DM)
SKILLS
ABOUT ALLIE DAVIDGE
A seasoned Customer Experience (CX) and Business Transformation professional, with a…
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