Alli Amarendra
Senior Manager - IT
- Role
- Global Governance Lead Tos at Genpact
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Alli Amarendra
16+ years of experience with extensive exposure to delivery of IT Infrastructure Management Services to corporate clients and end-users. Have been involved and focused in acquiring and managing projects involving delivery of IT Facilities/Infrastructure management services, IT Helpdesk, Customer Relationship Management, resources of varied skills, in-house tools, processes and site documentation. Brings in-depth knowledge of IT services business, transitioning of new accounts to steady state of services.Specialties: IT Infrastructure Management Services, End User Computing, Customer Services, Profit Centre Management, End to End Contract Management including Service Delivery, Relationship Management, Billing, Collections and Renewals, Capacity Management, Incident and Problem Management, Vendor Management, IT Asset Management, Project Management.
Experience
Global Governance Lead Tos
Jan 2025 — Present · Hyderabad, IN
Leading Global IT Governance for TOS, overseeing headcount management, finance, project intake, operations governance, reporting & analytics, and quality management.Driving strategic workforce planning and productivity initiatives to align resources with business goals, ensuring operational efficiency across regions.Managing financial governance, including budget tracking, cost optimization, and spend management, supporting data-driven decisions for leadership.Owning project intake and prioritization, ensuring timely approvals, resource allocation, and visibility for high-impact initiatives.Implementing and monitoring operational governance frameworks, governance indicators, and compliance checkpoints across IT workflows.Leading the Quality team, deploying automation and continuous improvement initiatives to enhance service delivery and process adherence.Leading the reporting team, deploying and maintaining dashboards and analytics for reporting on headcount, projects, quality metrics, and operational KPIs to support executive decision-making.Partnering with stakeholders globally to enable process standardization, governance alignment, and transformation initiatives across TOS streams.
Education
Badruka College Commerce Arts
Bachelor of Commerce (B.Com.), marketing/adversiting
Skills
- Mcsa
- Management
- IT Ope
- Dhcp
- Vendor Management
- Team
- Active Directory
- Ccna
- Itil V3 Foundations Certified
- Service Delivery
- Itil
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