Allex Philidor
Security Analyst | 7+ Years in IT & Cybersecurity | SIEM, Vulnerability Management, Incident Response | Passionate Educator & Mentor #cybersecurity #cybereducator #cyberdefense
- Role
- Information Technology Support Engineer at Amazon
- Location
- Louisville, KY, US
- LinkedIn followers
- 500 followers
About Allex Philidor
As a Security Analyst with over 7 years of experience in IT and cybersecurity, I…
Experience
Information Technology Support Engineer
Jun 2022 — Present · US
Resolved Complex Technical Issues: Administered and resolved an average of 50 tickets per day, achieving a 98% resolution rate within SLA. This demonstrated my proficiency in problem resolution while strictly adhering to issue reporting and escalation procedures.Cross-Functional Collaboration: Worked with cross-functional teams to address complex technical issues, resulting in a 50% decrease in escalations to higher tiers, showcasing my adept problem-solving skills.Training and Mentorship: Developed and delivered training programs for junior IT support engineers, leading to a 25% increase in their technical proficiency and overall job satisfaction, thus fostering a skilled and contented team.
Education
Georgia Institute of Technology
Certificate, Cyber & Network Security Certificate
Atlanta Technical College
Associate of Science - AS, Computer Programming
Western Governors University
Bachelor of Applied Science - BASc, Cybersecurity and Information Assurance
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