Allen Tam

About Allen Tam

10+ years experience working in retail software and technology industry • 5+ years…

Experience

1. Lead Product Manager

   Target

   Feb 2019 — Present

   Manage the end to end lifecycle of services that\'s owned by my development teams • Execute roll out of new features and continuously monitor impact • Delivered functionality that enabled customers to finance Microsoft Xbox purchases with no upfront cost through API development with Microsoft and LiftForward • Utilize Splunk to oversee API usage, performance, and investigate errors • Developed cart validation API that reduced fallout rate from 25% to 8% for AT & T transactions • Collaborate with external business partners from AT & T, Microsoft, and LiftForward to prioritize and oversee the development of new functionality requests • Increased security by implementing 2 factor authentication APIs that reduced fraud by 2% and avoided a loss per week • Reduced in-store customer pickup times by 12% by removing dependency of serialized inventory • Participate in quarterly planning to assess the roadmap and identify cross team dependencies • Initiate and lead story mapping sessions with Product and Engineering leads to estimate the effort of new projects

Skills

• Web Content Management
• Content Management
• Leadership
• Email Marketing
• Marketing
• Customer Retention
• Html
• Landing Page Optimization
• Cms
• Online Marketing
• Website Development
• Web Site Production
• Powerpoint
• E-Commerce
• Project Coordination
• Sales
• Customer Experience
• Site Redesign
• Web Analytics
• Coremetrics Analytics
• Merchandising
• Web Marketing
• Marketing Strategy
• Advertising
• Product Marketing
• Microsoft Excel
• Website Merchandising
• User Acceptance Testing
• Dependable Team Player
• Customer Service
• Team-Oriented
• Brand Management
• Management
• Omniture
• Cross-Functional Team Leadership
• Microsoft Office
• Project Management
• Strategy
• Microsoft Word
• User Experience