Allen Suzith
Customer Success Manager at ZoomInfo (Nasdaq: GTM)
- Role
- Customer Success Manager Iii at ZoomInfo
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Allen Suzith
A Customer Success Manager with a heart to see all my clients succeed and get the best value out of the products they use. After a short stint in content writing & pre-sales and 2 years in the IoT tech space, I\'ve now entered another equally exciting industry - HR tech.As a CSM, I work closely with top universities and colleges mainly in the US and slowly other geographies (coming up very soon) to help students land jobs in their dream companies in an efficient way.Feel free to reach out or connect with me for any resume tips or if you just want an awesome addition to your professional network :).
Experience
Customer Success Manager Iii
Jun 2024 — Present · Chennai, IN
Managed a strategic book size of $15 Million of Mid Market & Enterprise segments in the US Market• Awarded for the 2nd Consecutive year, the Best Performer Award - Q4 2024 for exceptional performance and renewal metrics• Led an internal project to decrease churn rates by 15% collaborating with Product, Engineering and Data teams• Developed an upsell and cross-sell pipeline of ~$500K for existing customers• Implemented Salesforce and Gainsight process flow enhancements to improve reporting metrics for CSMs• Conducted regular Quarterly Business Reviews (QBR) and Strategic Business Reviews (SBR) for the entire book• Acted as the Onboarding Buddy for 6 new hires into the Customer Success Team
Education
Karunya Institute of Technology and Sciences
Bachelor of Technology, Mechanical Engineering
2014 — 2018
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