Allen Lopes
Product Support Associate at Newfold Digital | Security Researcher, Developer and Perpetual Learner.
- Role
- Product Support Associate at Newfold Digital
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Allen Lopes
I graduated with a degree in Computer Engineering, with an honors in Artificial…
Experience
Product Support Associate
Jun 2024 — Present · Mumbai, IN
Resolved over customer issues related to web hosting, domains, email services, Google Workspace, DNS, and SSL.Delivered technical support through live chat and email, maintaining a high CSAT score of 4.85/5.Hands-on with Linux CLI, cPanel/WHM, Plesk, SSH, FTP/SFTP, and SSL configurations for seamless hosting and server management.Investigated and escalated technical flaws, contributing to improved operational efficiency and faster resolutions.Strong practical knowledge of networking protocols: TCP/IP, UDP, DNS, HTTP, HTTPS, SSL/TLS, SSH, FTP/SFTP.Supported global clients across flexible shifts while managing multiple concurrent technical interactions with efficiency.Recognized with the Operational Excellence Award for high performance and consistent customer satisfaction.
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