Allen Hogue
CCNA and CCNA Voice Certified
- Role
- Install Technician at Apex Systems
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Allen Hogue
Results-driven IT professional with hands-on experience in network operations, system…
Experience
Install Technician
Jul 2023 — Present · Raleigh, NC, US
Responsible for installing commercial alarm, fire, CCTV, and Card Access systems.• Works independently and providing specialized training and direction to installers and trainees.• Provided technical support as required for windows and Mac OS• Added/Removed users in Active Directory Groups• Created call-tracking tickets for reported technical support issues.• Triaged each issue, gather critical troubleshooting information, and resolves issues.• Conducted follow-up until issues reach resolution.• Escalated issues to appropriate associates• Provide reliable, high-quality customer support• Perform customer instruction on system operation and functionality.• Perform system testing and signal verification.• Maintains the necessary truck stock/inventory (equipment and tools)• Perform new system installations, upgrades, and additions.• Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned task.• Monitors and ensures the progress and completion of assigned tasks.
Education
North Carolina Agricultural and Technical State University
Computer Science
2007 — 2009
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