Allen G.

About Allen G.

Hi! My name is Allen, and I\'m a Customer Success Manager at HubSpot. HubSpot empowers businesses with tailored solutions, and as a Customer Success Manager, I contribute to aligning their SMB clients with optimal strategies for growth. With a Master of Science in Sport and Performance Psychology from Cal State University, Long Beach, I bring a unique perspective to understanding client needs, goal setting, and fostering strong relationships through effective cross-functional collaboration. Previously, at Salesloft, I collaborated with teams to support clients in maximizing their sales engagement, contributing to enhanced internal processes and improved client outcomes. With core competencies in program management, customer satisfaction, cross-functional coordination, and influencing renewals, my goal is to drive impactful results while continuing to develop professionally in the SaaS industry.

Experience

1. Customer Success Manager, Smb

   HubSpot

   Jul 2025 — Present

   Managed a diverse portfolio of SMB clients, ensuring a seamless post-sale experience and positive customer engagement. • Developed tailored action plans for at-risk customers • Collaborated with cross-functional teams to drive product adoption

Education

• Grand Valley State University

  Bachelor of Science - BS, Exercise Science

  2013 — 2017

• California State University, Long Beach

  Master of Science - MS, Sport and Performance Psychology

  2018 — 2020