Allen Broughton
Customer Success Manager at HealthJoy
- Role
- Customer Success Manager at HealthJoy
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Allen Broughton
The measure of intelligence is the ability to change.~Albert Einstein Strategic…
Experience
Customer Success Manager
Feb 2021 — Present · Chicago, IL, US
Owned a diverse $4M ARR book of business, achieving 98% customer retention and driving Net Dollar Retention by closing $418k in expansion revenue in 2024.Orchestrated and delivered strategic client engagements, including Executive Business Reviews (EBRs), to reinforce product value and align on customer KPIs.Championed the Voice of the Customer (VoC) by synthesizing client feedback and collaborating with product teams to influence roadmap enhancementsDesigned and executed data-driven client success plans and strategic engagement strategies to ensure alignment between product value and customer KPIs.
Education
DeVry University
Bachelor's Degree, Technical Management with Finance concentration
2009 — 2012
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