Allen Soans

About Allen Soans

As someone with a lot of experience in both business and technology, I\'ve spent more than 30 years helping businesses grow, building strong relationships with important clients and partners, and using new ideas to increase profits. My work shows my dedication to doing a great job, coming up with new ideas, and planning ahead to get great results for the business. Leadership: My main approach to leading is to focus on working together and getting results. I\'ve led big organizations around the world, making strong connections with partners to achieve a common goal. Global Work: I\'m really good at solving problems and making organizations better. My work has made a big difference in helping customers worldwide through better tools, ways of working, and processes. Making Changes: I\'m especially proud of how I\'ve led changes in how businesses operate, moving big parts of revenue to new, ongoing models. Increasing Revenue: During my time at Cisco, I made big changes that led to growth in software and services revenue. Managing Product Operations: I\'ve been in charge of supporting products and strategic accounts that make millions of dollars. Customer Experience: A key part of my career has been focusing on the customer experience, achieving a 100% rating from customers for 18 quarters in a row. Global Teamwork: I\'ve guided a team of Customer Success Executives, helping to develop Cisco\'s approach to customer success around the world. Through all this, I\'ve not only helped the businesses I\'ve worked for but also created a legacy of leadership, innovation, and a strong focus on customer success.

Experience

1. Customer Success Executive

   Cisco

   Apr 2019 — Present · Mumbai, IN

   I led the management of Cisco India\'s flagship Enterprise Account, TCS, driving exceptional leadership and unwavering commitment to performance metrics. This resulted in consistent revenue growth and a perfect 100% NPS with TCS over 18 quarters. I also fostered customer relationships, orchestrated governance meetings, and strategically managed AOV for diverse Software + Services contracts, achieving a significant 5% growth in recurring revenue for Q1FY24.My contributions garnered recognition, including being the inaugural CSE in Cisco India, receiving the Cisco Champion award for FY20 with $500k in Success Tracks orders from TCS, and actively shaping industry standards as a CSE Advisory Board member. I provided mentorship and coaching to Cisco CSEs, organized team engagement events, and implemented strategic governance, driving software license upsells and fostering a positive work environment.

Education

• Harvard Business School Online

  CORe, Business Analytics, Economics for Managers, and Financial Accounting

• Somaiya Vidyavihar University

  HIgh School, High School Certificate of Competence Program

  1988 — 1990

• Holy Cross High School

  Schooling, High School/Secondary Certificate Programs

  1978 — 1988

• AXELOS Global Best Practice

  ITIV V4

• Indian School of Business

  Executive LeaderShip , Business, Management, Marketing, and Related Support Services

• Savitribai Phule Pune University

  Engineering in Telecommunications, Telecom

  1992 — 1998

• Indian School of Business

  Executive Leadership Program

• St Xaviers Tech

  Diploma in Electronics and Radio Engineering, Telecommunications Engineering

  1990 — 1992