Allen Smith
Technical Lead Senior Program Manager @Microsoft
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WORK HISTORY
Technical Lead Senior Program Manager @Microsoft
Recruited this role to define, shape and build our global community, leveraging the latest cloud engineering tools and services. During this time, I directly managed the technical backlog, vendor engagement / sprint planning and strategic technical vision for the Microsoft Tech Community. Effectively acting as both the Product Manager and the Product Engineering Manager to deliver expansion of our services to include: blogs, ideation, knowledge bases, virtual events and super user programs. Using the Microsoft Azure platform to extend the community capabilities and add value to the community experience. To act as the escalation path and troubleshooting path for customers and colleagues alike and help the wider team deliver a seamless modern service to both. I worked with stakeholders to connect the community and its metrics with external systems to help drive visitor and super user insights and build bespoke experiences. I am also responsibe for compliance with Microsoft\'s policy\'s for accessibility, privacy, GDPR and engineering excellence. This involved auditing and provided reports and insights to SLT on our compliance level, identifying any improvements and working them into our roadmap. I have oversight of our technical roadmap and worked with other leads to ensure the roadmap is accurate and planned out in advance to deliver on key business objectives over the short, medium and long term. Where conflicts arose, I worked with other leads to set priorities, influencing decisions and leaders across the organization by identifying and building for success, while prioritizing important technical milestones. I also worked with other leads and my management to agree, measure and report on key performance indicators for our engineering efforts.My 13 years experience as a Community Manager is widely recognised, both inside my team and outside my team, and I would frequently be asked to consult with other teams on community management best practise.
EDUCATION
Dundee and Angus College
HNC Computing
Angus College
Electrical and Electronics Engineering & Computing
Dundee and Angus College
Higher National Diploma, Computer Science
Edx
Introduction to Computer Science, Computer Science and Programming
ABOUT ALLEN SMITH
A self-motivated Management Professional with 11 years experience working for a global software company, providing strategic direction and Technical support on custom and bespoke systems to deliver on business objectives by bringing the voice of the customer to the table. Offers product and customer focused expertise coupled with public and private sector experience. Key strengths include developing a collaborative approach to a project, cultivating win – win relationships and developing efficient processes designed to improve productivity. Places the customer at the heart of all activity whilst bearing in mind business objectives and timescales for product delivery. Works well in a performance driven environment with experience in setting and reporting on challenging KPI’s.Key Area\'s of Expertise:Azure AdministrationScrum Software Development ManagementKhoros Communities platformAPI IntegrationsCustomer Service ManagementProject ManagementOnline Community ManagementPeople Management
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