Allen Miranda

About Allen Miranda

Certified Lean Six Sigma Green Belt Professional offering 12+years experience and exposure to Project Management, Quality Management, Portfolio Management, People Management, Team Management,Staff Training and Development across various industries into Retail Banking, Travel, Career Development, Mortgage Banking and Telecommunication. Business Development for B2B and B2C. Track record of defining, executing and successfully leading new processes right from Start-ups till it becomes a major revenue generating element for the organisation. Demonstrating strong analytical, problem solving and decision-making skills with a passion for work well done coupled with excellent communication skills.

Experience

1. Deputy Manager Opex

   WNS

   Jul 2023 — Present · Mumbai, IN

   Conduct Maturity Assessments. Diligently follow up for closure of Open Pending Items from last audit, compliance and work towards improving account maturity. Prepare accounts/ processes for external audit.Conduct Contract Governance and Adherence checks. Identify financial leakages / disputes. Facilitation of change requests and MSA amendments and other contract documentations till execution. Effective Stakeholder Management: Liaise with various internal teams/ senior leaders to manage and resolve queries. Guide Operation Leaders and Managers on process improvements and process streamlining.Prepare audit final report, customised data cuts for presentation to stakeholders. Meticulous documentation and maintenance of all audit report records on Central Repository’s. Conduct Training / Awareness workshops. Maintaining and managing current resources in the team.

Education

• University of Mumbai

  Bachelor of Commerce (B.Com.), Business/Commerce, General

  2003 — 2006

• Delhi University

  Indian Certificate of Secondary Examination (ICSE), Business/Commerce, General

  1996 — 1999

• Savitribai Phule Pune University

  Higher Secondary Certificate (HSC), Business/Commerce, General

  2001 — 2003