Mark J Allen

Experience

1. Senior Director, Infrastructure and Cloud Services

   Quanata

   Oct 2021 — Present

   As Director of Platform Operations at Quanata, I drive initiatives that ensure the stability, scalability, and efficiency of our technology infrastructure. My role includes- Cloud Infrastructure & DevOps – Oversee cloud infrastructure, DevOps, and automation to support product innovation- Enterprise IT & Operations – Direct IT services, internal tooling, and system administration for operational efficiency- Production Operations – Lead system reliability, performance optimization, and workflow streamlining- Quality Platform Team – Established and staffed a team to enhance stability, enforce best practices, and drive excellence- IT Compliance – Oversee regulatory and security compliance, managing key controls across IT operations- Product Support & Service Delivery – Support internal and external products, including solutions for State Farm- Scalability & Growth – Align platform operations with expansion, optimizing infrastructure and automation.Key Accomplishments - Infrastructure & SLA Framework – Led infrastructure delivery for Quanata’s latest product and created an SLO/SLA framework to align technical solutions with business goals- Cost Optimization – Identified budget inefficiencies, reducing cloud and software costs by ~$750K, while developing cost forecasting and FinOps practices- DevOps Modernization – Implemented SaaS tools like New Relic and GitLab, replacing proprietary systems to enhance efficiency and scalability- Cloud & IT Rationalization – Led modernization efforts, optimizing cloud networking, security, and IT infrastructure.

Education

• The University of Dallas

  Political Philosophy

Skills

• Technical Writing/Documentation
• Agile Methodologies
• Management
• Business Intelligence
• Software Project Management
• Selenium
• Crm
• Business Systems Analysis
• Sql
• Visio
• Continuous Integration
• Business Analysis
• Debit Cards
• Mobile Payments
• Quality Assurance
• Web Application Security
• Integration
• Manual Testing
• Internet Banking
• Software Quality Assurance
• Vendor Management
• Databases
• Risk Assessment & Analysis
• W3c Accessibility
• Strategic Planning/Execution
• Requirements Analysis
• Test Automation
• Microsoft Sql Server
• Source Code Management
• Software Quality Assurance/Sdlc
• Defect Tracking
• Process Improvements
• Software Documentation
• Sdlc
• Requirements Gathering
• Performance Testing
• Electronic Payments
• Payments
• Disaster Recovery
• Process Improvement