Allen Knitter

About Allen Knitter

Product leader with 20+ years of experience owning and delivering enterprise platforms that optimize complex customer and operational workflows. Proven track record driving product strategy, roadmap execution, and lifecycle delivery across CRM ecosystems, customer journey platforms, and data-driven solutions. Experienced in transforming multi-step workflows across sales, service, and operations through automation, analytics, and AI. Strong background in regulated and complex environments with a focus on scalability, usability, and measurable business outcomes.I operate at the intersection of strategy and execution — translating customer insight, usage data, and business priorities into scalable, high-impact solutions delivered through iterative Agile practices.Core focus areas:+ Product Strategy & Roadmap Ownership+ Customer & Provider Journey Optimization+ Salesforce Ecosystem & CRM Platforms+ Workflow Automation & Process Transformation+ Agile Product Development & Delivery+ Cross-Functional Leadership (Business, Tech, Ops)+ Data-Driven Decision Making & KPI Tracking+ AI & Intelligent Automation Integration

Experience

1. Sr Program Manager - Business Services Transformation

   PwC

   Jun 2024 — Present

   Lead strategic transformation initiatives aligned to enterprise technology and business objectives, including vendor selection, RFP execution, and third-party service implementation impacting multiple global business units-Directed migration from legacy data environments to centralized architecture using Databricks, improving data governance and reducing data redundancy by ~25%-Established governance frameworks and KPI reporting, improving executive visibility and reducing delivery risk across programs by ~20%

Education

• Washington State University

  BA, Political Science/English

  1992 — 1996