Allen Ferguson
Customer Care Specialist at Align Technology
- Role
- Customer Care Specialist at Align Technology
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Allen Ferguson
Always deliver more than expected.”- Larry PageCybersecurity and Governance, Risk & Compliance (GRC) professional with hands-on experience supporting enterprisesecurity compliance, third-party risk management, and audit readiness initiatives within global organizations. I specializein managing end-to-end security questionnaire lifecycles, reviewing SOC 2 reports, conducting vendor risk evaluations,and strengthening governance documentation practices aligned with ISO/IEC 27001 frameworks.In my current role at Align Technology, I support security compliance and awareness initiatives by driving cross-functionalcollaboration between Security, IT, IAM, and Cloud teams to ensure accurate representation of enterprise securitycontrols. I leverage ServiceNow IRM to track remediation efforts, manage evidence collection, and improve transparencyacross compliance workflows.My background combines governance strategy with operational execution. Prior experience in operations and bankingstrengthened my analytical thinking, stakeholder engagement, and risk-based decision-making approach—skills that nowtranslate directly into cybersecurity governance and compliance environments.I hold PMP, Scrum, and CompTIA Security+ certifications and bring a structured, process-driven mindset to improvingcontrol maturity, reducing operational friction, and enhancing organizational security posture.
Experience
Customer Care Specialist
Apr 2018 — Present · Morrisville, NC, US
Education
North Carolina State University
Bachelor of Arts (B.A.), African-American/Black Studies
2010 — 2013
Skills
- Social Networking
- Teamwork
- Customer Service
- Leadership
- Microsoft Office
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