Allen Evanko

About Allen Evanko

Knowledgeable data and business analyst, with over 18 years of experience in project…

Experience

1. Manager of Professional Services Operations

   Casepoint

   Dec 2023 — Present · Washington, DC, US

   Produced weekly and monthly front-line manager, executive, and board- level professional services performance reporting.• Drafted business requirements and user stories, completed vendor research and vendor selection, and project managed professional service automation (PSA) implementation for ~150 users - transitioning from spreadsheets and Netsuite ERP to Netsuite Suite Projects Pro (Open Air)• Project managed and co-configured Salesforce Community (Experience) site launch.• Project managed, co-configured, tested, launched, and reported on the following: relationship Net Promoter Score (NPS), Customer Satisfaction (CSAT) surveys, Account risk tracking, internal and external Service Cloud Support Cases / tickets with Record Types, Renewals Sales processes, and Configure Price Quote (CPQ) processes and tooling in Salesforce.com.•Developed, tested, and deployed the following in Salsforce.com: Web-to-Lead process for ~60 users with automated (Flow) assignment; custom Account Sentiment tracking object with cross-object reporting; Case Record Type customization and assignment for internal project tracking.• Salesforce.com administrator team member - activities including: general administration, object management, flow creation, and reporting & dashboards.• Identified and implemented professional services process and tooling continuous improvement opportunities.

Education

• Northern Virginia Community College

  Certificates of Completion

  2009 — 2011

• Universidad de Salamanca

  Certificate of completion

  2003 — 2003

• Millersville University of Pennsylvania

  BA

  2001 — 2005

• Universite Catholique de l'Ouest

  Certificate of Completion

  2004 — 2004

Skills

• Quality Assurance
• Customer Relationship Management (Crm)
• Google Calendar
• Process Engineering
• Business Analysis
• Strategy
• Visual Basic
• Customer Service
• Budgets
• Management Consulting
• Operations Management
• Project Management
• Outlook
• Process Improvement
• Analysis
• Business Objects
• Sql
• Salesforce.com Reporting
• Word
• Program Management
• Business Process Improvement
• Access
• Customer Satisfaction
• Training
• Leadership
• Microsoft Office
• Analytics
• Coaching
• Performance Management
• Crm
• Team Building
• Management
• Google Mail
• Consulting
• Excel
• Performance Improvement
• Team Leadership
• Foreign Languages
• Cross-Functional Team Leadership
• Cisco Reporting