Allan Zinky

About Allan Zinky

Results driven, high energy technology leader with 20 years of proven management to successfully direct information technology solution implementations and IT services supported in operations. Solution architect and program manager, passionate for leading technology initiatives and aligning technology services with business objectives. Demonstrated experience to create a cohesive, motivational work environment that is inspirational to cross-functional, multinational teams and IT professionals. Contractual relationship experience with key suppliers, business partners, delivering leading edge technical solutions for clients. Areas of Expertise and Relevant Certifications> Agile, waterfall, and scrum project management > Cloud computing, mobile > Credit Card Processing/bank processing> PMP, certified scrum master and ITILv3 certified> Software solution development-SDLC> Staff Management & Development> Infrastructure management and procurement> Financial Planning & Management

Experience

1. Senior Advisor- Pmo

   CVS Health

   Jan 2014 — Present · Scottsdale, AZ, US

   Lead IT development efforts towards migrating major clients internally to new, state of the art adjudication systems. Provided portfolio management efforts to ensure client timelines are met.• Completed client migration of clients from an end of life PBM system to a state-of-the-art system. Over 600 clients representing over 2 million participant lives. • Saved the company $1.5mm/year 1 and $1.2 MM/year 2 in resource reductions. • Implemented external vendor integration ICM/CTI screen pop call routing customer service solution to 3 external vendor locations. • Completed call recording solution migration to compliant solution and decommissioned non-compliant solution of 14 locations and 49 servers• Completed ICM/CTI vendor call center integrations • Completed Coram integration projects• Completed ICM CTI MED D call center integrations• Completed Verint call playback solution decommission (14 sites, 50 servers)• Led various audit efforts (i.e. FTC)• Led Robotics program of 27K hours of efforts• Co-lead Elevate Care program of 154K hours• Colleague Resource Group: Leader of the BRAVE Arizona and Western Chapter

Education

• Thunderbird School of Global Management

  Executive Certificate in Global Marketing

  2013

• Thunderbird School of Global Management

  Certificate in Global Management

  2016 — 2016

• Thunderbird School of Global Management

  Executive Certificate in Global Leadership

  2012 — 2012

• Project Management Institute

  Certifed Project Professional, Project Management Professional

• Pink Elephant

  ITIL v3 foundations certification, ITIL v3

• Arizona State University

  BA, Human Resources

  1990 — 1992

Skills

• Project Portfolio Management
• Product Development
• Vendor Management
• Re-Engineering
• Business Process Improvement
• Pmp
• Process Improvement
• Program Management
• People Management
• Itil
• Team Management
• Customer Relations
• IT Management
• Resource Management
• Management
• Sdlc
• Risk Management
• Enterprise Architecture
• IT Service Management
• Pmo
• Change Management
• Project Management
• Outsourcing
• IT Strategy
• Crm
• Team Leadership
• Cloud Computing
• Leadership
• Telecommunications
• Business Analysis
• Strategy
• Business Process
• Testing
• Software Project Management
• Project Delivery
• Information Technology
• Business Transformation
• Business Intelligence
• Requirements Analysis
• Data Warehousing