Allan Tong

About Allan Tong

I help forward-thinking organizations transform their customer experience (CX) strategy into measurable business growth. With 15 + years of experience in talent acquisition, customer success, and data-driven growth, I serve as the bridge between “What our customers want” and “How we deliver it.”What I do:* Turn close-the-gap opportunities in customer journeys into actionable roadmaps and cross-functional launches.* Align product features, service delivery, and customer insights to increase retention, drive expansion, and reduce churn.* Translate qualitative voice-of-customer and quantitative data into high-impact decisions, tools, and KPIs.Where I add value:* At growth-orientated businesses seeking to scale without sacrificing personalized service.* At technology-enabled service companies where product/experience and operational excellence must work in harmony.* When leadership needs a trusted advisor who speaks product, data, and customer language.Why I’m different:My blend of strategic clarity, hands-on execution, and empathy means you get both the “what to build” and the “how to roll it out.” I’ve shepherded teams through hypergrowth, led transformational CX initiatives, and consistently delivered improvements in Net Promoter Score, revenue expansion, and ROI.If you’re looking for someone who can turn complex customer-data puzzles into elegant solutions that delight users and drive results, let’s connect.

Experience

1. Senior Customer Success Manager

   Findem

   Apr 2025 — Present

Education

• San Francisco State University

  Bachelor's degree, Management Information Systems, General

Skills

• Team Leadership
• Staffing Services
• Human Resources
• Time Management
• Training
• Leadership
• Management
• Team Building
• Interviews
• Leadership Development
• Customer Service
• Applicant Tracking Systems
• Cold Calling
• Technical Recruiting
• Job Descriptions
• Talent Management
• Employee Relations
• Account Management
• Recruiting
• Negotiation
• Sdlc
• Benefits Negotiation
• Interviewing
• Talent Acquisition
• Social Media
• Vendor Management
• Temporary Placement
• Networking
• Sourcing
• Sales Management
• Screening Resumes
• Onboarding
• College Recruiting
• Screening
• Hiring
• Strategy
• Internet Recruiting
• Retail
• Customer Relations
• Microsoft Office