Allan Riddel

Lead Middleware Engineer @Reinsurance Group of America, Incorporated

St Louis, MO, US

PowerShell Automation Leadership: Architected and developed comprehensive PowerShell automation framework with self-healing capabilities for multiple system and application types, delivering 99.7% uptime across enterprise infrastructure24x7 User Support & Root Cause Analysis: Provided exceptional round-the-clock technical support to enterprise middleware users globally with deep-dive root cause analysis, ensuring maximum uptime and rapid issue resolution with average MTTR under 15 minutesSharePoint Architecture: Designed and managed global SharePoint 2013/2016/2019 on-premises farms serving 2,500+ users across 20+ countries with 99.9% availability and zero data lossCI/CD Implementation: Built Buildmaster and Jenkins pipelines with automated testing and deployment capabilities, reducing deployment time by 85% and eliminating manual errorsInfrastructure Monitoring: Built and maintained Datadog monitoring platform integrated with custom PowerShell scripts for proactive system monitoring and automated incident response, preventing 95% of potential outagesLoad Balancing: Configured F5 BIG-IP GTM/LTM for high-availability across multiple data centersPowerShell Security Automation: Developed comprehensive PowerShell-based automated CIS benchmark compliance validation and remediation scripts for enterprise server infrastructure