Allan Pharr

About Allan Pharr

Account management and customer support leader with a proven record of success in…

Experience

1. Program Manager

   Mercalis

   Jan 2023 — Present · Raleigh-Durham-Chapel Hill, NC, US

   Specializing in Patient-centric affordability programsPartner with internal and external stakeholders with respect to program design, program improvements and/or enhancements.Manage programs per the scope of work, program and standard operating procedures within the contracted budget.Own the client relationship, gaining trust and building rapport to achieve successful goals.Work cross-functionally with internal stakeholders for program operational responsibilities.Manage creation and execution of program SOWs.Contribute to the analysis and writing of client reports and other deliverables.Monitor and report on program statistics and metrics used to measure the performance of team members, teams, and the overall program.Presentation of quarterly business reviews providing an in-depth analysis of program metrics to clients.Leverage cutting-edge technologies (including Salesforce) to develop program metric reporting, manage client initiatives and monitor program performance.

Skills

• Marketing
• Cross-Functional Team Leadership
• Leadership
• Real Estate
• Pharmaceutical Industry
• Concur
• Team Leadership
• Social Media Marketing
• Program Management
• Management
• Customer Service
• Jira
• Sales
• Sales Operations
• Social Media
• Microsoft Dynamics Crm
• Call Centers
• Customer Satisfaction
• Training
• Strategic Planning
• Account Management
• Microsoft Office
• Product Launch
• Team Building
• Salesforce.com
• Business Strategy
• Vendor Management
• Strategy
• Customer Retention
• Process Improvement
• Marketing Management
• Sales Management
• New Business Development
• Building Relationships
• Crm
• Business Process Improvement
• Adobe Creative Suite
• Healthcare
• Lead Generation
• Market Research